As a service designer, I specialize in crafting exceptional user experiences. My expertise encompasses a range of design thinking methodologies, including UX research, service blueprint creation, persona development, ideation workshops, and facilitation. I am skilled in employing various tools and techniques to map customer journeys, identify pain points, translate them in opportunity spaces and generate innovative solutions. By combining strategic thinking with creative problem-solving, I deliver impactful service designs that drive business results and enhance customer satisfaction.

As a Product Manager, I drive product strategy and execution. I create comprehensive product roadmaps, define clear OKRs, and prioritize features to deliver maximum value. With a strong focus on user experience, I conduct thorough market research and user testing to inform product decisions. I collaborate closely with cross-functional teams to ensure timely and effective product launches. My expertise in agile methodologies, including SAFe, and data-driven decision-making enables me to optimize product performance and achieve business objectives.

As an advocate for sustainable design, I specialize in circular economy and circular design. I leverage tools and methodologies like carbon case blueprints and circular design principles to create products and services that minimize waste and maximize resource efficiency. By understanding the entire lifecycle of a product, I identify opportunities for innovation and develop strategies that promote a more circular economy.